Question 1

Question: What Is a Group Tour?

Accepted Answer

• A group tour is a trip with a set itinerary over multiple days. These tours come in various shapes and sizes, ranging from large groups of 40+ people to smaller groups of around 10 individuals.
 • Group tours cover different types, including cultural, adventure, walking, solo, rail travel, and more. Sometimes, they are also referred to as “culture tours.”
 • We prefer group tours that allow some flexibility, with optional activities, separate “free time,” or “free days.” This way, travelers can choose between group activities and private moments.

Question 2

Question: What destinations does CULTURE SEEKERS AFRICA travel ?

Accepted Answer

Culture Seekers Africa travels to all 54 countries in Africa, with a focus on the following destinations:

- Ghana: Explore the rich history and culture of the West African nation, from the ancient kingdoms to the modern cities.
- South Africa: Experience the diversity and beauty of the Rainbow Nation, from the wildlife reserves to the cosmopolitan Cape Town.
- Kenya: Discover the natural wonders and wildlife of the East African safari destination, from the Masai Mara to the Rift Valley.
- Nigeria: Learn about the vibrant and dynamic culture of the most populous country in Africa, from the music and art to the cuisine and festivals.
- Senegal: Enjoy the coastal charm and hospitality of the West African country, from the colonial heritage to the contemporary Dakar.
- Rwanda: Witness the remarkable recovery and transformation of the Central African country, from the genocide memorial to the gorilla trekking.
- Seychelles: Relax in the tropical paradise of the Indian Ocean archipelago, from the pristine beaches to the lush forests.
- Mauritius: Indulge in the luxury and diversity of the island nation, from the coral reefs to the cultural attractions.
- Zanzibar: Experience the exotic and historic allure of the spice island, from the Stone Town to the spice farms.
- Togo: Explore the scenic and cultural diversity of the West African country, from the mountains and lakes to the markets and museums.
- Ivory Coast: Appreciate the artistic and culinary excellence of the West African country, from the sculptures and paintings to the chocolate and coffee.
- Benin: Immerse yourself in the spiritual and historical legacy of the West African country, from the voodoo rituals to the slave trade sites.
- Tanzania: Marvel at the majestic and varied landscapes of the East African country, from Mount Kilimanjaro to Lake Victoria.
- Uganda: Encounter the friendly and resilient people of the East African country, from the capital Kampala to the rural villages.
- Botswana: Admire the pristine and abundant wildlife of the Southern African country, from the Okavango Delta to the Kalahari Desert.

Question 3

Question:What is included in the Tour Price?

Accepted Answer

The tour price includes the following services and amenities depending on the size of your Group

- Accommodation in comfortable and centrally located hotels  ** Other options included with Customized Groups when Group  Accommodations  selected
- Daily breakfast and some other meals as specified in the itinerary
- Transportation by private car or van for small Groups.  Private Coaches for large Groups.   **public transport as per the program if this allows the Group to travel more conveniently
- Entrance fees to all attractions, events and museums mentioned in the itinerary 
- Local guides and tour director for the duration of the tour

Question 4

Question: What is not includes in the Tour Price?

Accepted Answer

The tour price covers the cost of ground transportation, accommodation, meals, entrance fees, and guide services. However, there are some expenses that are not included in the tour price, such as:

- Personal expenses, such as laundry, phone calls, internet access, souvenirs, etc.
- Optional activities or excursions that are not part of the itinerary
- Travel insurance, which is highly recommended for your safety and peace of mind ** Travel insurance and emergency assistance. **Only included with customized Groups when Group Insurance is selected. May be included to a package as an add-on **
- Tips for the driver and the guide, which are customary but not mandatory
- Visa fees, if applicable, depending on your nationality and destination
- Departure taxes or airport fees, if any
- Round-trip airfare from your departure city to the destination ** Only included with customized Groups when Group Airfare is selected. It's not included in pre-planned packages although it may be included as an add-on for certain departure airports

Question 5

Question: What types of accommodations does CULTURE SEEKERS AFRICA offer?

Accepted Answer

We offer a wide range of accommodations to suit every budget and preference, from budget-friendly hotels to luxurious hotels and resorts. Here are some of the types of accommodations you can choose from:

Hotels: These are large buildings with many rooms and amenities, such as restaurants, pools, gyms, and spas. Hotels are ideal for travelers who want comfort, convenience, and security.  Hotel classifications as follows:

• One star hotel classification: This is the most basic standard of hotel. One star hotels are usually independently owned and smaller in size. The price of rooms in these types of accommodations reflect the quality and the types of services available in the hotel. As a low budget option, there are usually no additional facilities in the hotel and no type of room service.  Certain one star hotel rooms may not have an   en-suite bathroom. In these cases, there are shared toilet and shower facilities. 
 • Two star hotel classification: Two star hotels usually come with an en-suite bathroom. They are normally small to medium sized hotels and offer some food and beverage services. Two star hotels are still relatively basic and low budget but the standards and services will be a little higher.
 • Three star hotel classification: Three star hotels offer more services and facilities. As a middle of the road option, they offer all the basic amenities and services you would expect from a hotel without the extra trimmings. The criteria for a three star hotel rating may differ from country to country but, broadly speaking, they offer a variety of room types, have on-site facilities such as gyms and restaurants, and offer some kind of room service. Three star hotels are not budget options and therefore guests will expect high quality customer service.
 • Four star hotel classification: Although they may not be quite as luxurious as 5 star hotels, guests still pay for a premium service. Again, the specific requirements vary depending on the country's regulatory agency, but four star hotels usually have a variety of room and hotel suite options, 24-hour room service, and a number of in-house facilities such as swimming pools, spas, gyms, restaurant, meeting rooms, business centers and secure parking garages. Four star hotels are generally considered luxury hotels.
 • Five star hotel classification: As you may have guessed, five star hotels offer a luxury service to their guests. In order to be rated higher than a four star establishment, they must offer different types of services in the hotel. Some services and features you can expect to see at five star hotel include:
 • Concierge and reservations desk
 • Valet parking
 • 24-hour room service
 • A doorman or butler
 • Nightly turndown services
 • Laundry services
 • Shoe polishing services
 • Dry cleaning and ironing services
 • In-house fine dining establishments (usually multiple bars and restaurants)
 • Transfer services
 • In-house childcare services
 • Flat-screen smart TV with international programming and streaming services
 • Fully stocked mini bar and fridge
 • An array of spa facilities and treatments
 • Luxury bedding
 • Luxury en suite with multiple shower jet options
 • Swimming pools
 • Gym facilities
 • Sauna

Every five star hotel might not have every single one of these features, however they will all offer a high level of service and go the extra mile to provide a luxurious experience.

• B&B/Homestays: With guests sharing a residence with the owner or manager, Bed & Breakfasts and Homestays are often small, family run businesses. The level of service in these kinds of establishments can vary significantly as can the price tag.

• Vacation stays/Extended Stay Hotels: As the name suggests, an extended stay hotel offers long term accommodation for guests. They often combine the amenities of a serviced apartment with the basic services of a hotel. The rooms or suites are therefore usually bigger and come with facilities such as kitchens and self-service laundry. Extended stay hotels can range from budget to luxury and the services, facilities and amenities will be reflected in the price.

• Resort hotels: Resorts are a full-service hotel facility primarily designed for relaxing. Although many travelers will also want to explore the local area, resorts are designed to be self-contained to the point where guests could, in theory, stay within its confines for the duration of their stay. Hotel resorts vary in terms of luxury and service levels, but generally speaking they usually include a swimming pool, several dining facilities, a bar, a gym, recreational activities and so on.

There are also various types of hotel resorts. Some of these include:
 • Beach resort
 • Golf resort
 • Ski resort
 • Family resort

• Serviced apartments: Serviced apartments are fully furnished and self-sufficient apartments that can be suitable for both short and long term stays. Again, these can vary in terms of service levels. Some serviced apartments may be situated within a building that allows access to facilities such as gyms and swimming pools. Others might not.

• Suite hotels: Suite hotels are often confused with hotel suites (which is one of the hotel room category names).Put simply, a suite hotel is an entire hotel made of hotel suites. Every guest in the hotel will therefore have access to a type of suite with multiple connected rooms. While suite hotels can vary in terms of star rating and service levels, they are generally considered upmarket and fall under the ‘luxury’ category. As such, suite hotels will often provide additional luxury services and facilities for guests.

• City/Business hotels:Although any traveller can use this kind of accommodation, these kinds of hotel rooms and wider establishments generally target business travelers as their main demographic.

Priority services and facilities in these kinds of hotels will therefore include:
 • Conference rooms
 • Video conferencing capabilities
 • High speed internet access
 • Workspaces within the rooms
 • Communal work spaces or business center
 • Executive suites
 • Access to transport

• Airport hotels: As you may have guessed, these are hotels that are located close to the airport. Catering to people who have a long layover, have missed their flight or need a place to sleep after a late arrival, they are mostly used for short stays. Turnover in these types of hotels is therefore very high. Although usually only used for one night (or even a few hours), airport hotels can vary in terms of service and star rating. However, as proximity to the airport is the main factor for guests, many big hotels will offer various service levels within one building. So, in theory, the same hotel could offer five star suites and services to some guests while also providing basic packages and room options for those travelling on a budget

• Boutique/Independent hotels: There’s no specific definition for a boutique hotel. They can vary in terms of luxury levels but generally speaking, they are usually above average and veer towards the higher end of the scale. Boutique hotels are generally smaller, have a strong sense of character and often have unique design features.

• Green/sustainable hotels: Sustainable or Eco-friendly hotels are establishments that are built and / or operated in ways that minimise the hotel’s carbon footprint. From using only local produce and products to creating energy saving and water saving systems, there are many ways hotels can be sustainable. These establishments can also vary in terms of their classification in the hotel industry.

• Hostels/Motels: Hostels and motels cater for people who are traveling. Motels are usually found on the road and outside of major cities and cater to all types of people, including families. Meanwhile, hostels are usually extremely low budget options for backpackers and travelers. Some hostels may cater specifically to young travelers looking to socialise and have fun, whereas others might provide quieter accommodation on a budget. Some hostels offer private rooms but many of them offer shared dorm rooms as a means of providing extremely cheap accommodation. Shared kitchen facilities are also featured in hostels. We work with a limit number of these vendor.

Question 6

Question: What documentation do I need for International tours ?

Accepted Answer

If you are planning to travel internationally, you need to prepare some documents in advance to avoid any hassle or inconvenience. Depending on your destination and purpose of travel, the required documents may vary, but some common ones are:

- A valid passport that does not expire within six months of your return date.
- A visa or an electronic travel authorization (Eta) for the country or countries you are visiting, if applicable.
- Proof of vaccination against COVID-19 or a negative test result taken within 72 hours of departure, if required by the destination country or the airline.
- Travel insurance that covers medical expenses, trip cancellation, and emergency evacuation, if desired.
- Copies of your itinerary, flight tickets, hotel reservations, and contact information of your travel agent or tour operator.
- Any other documents that may be relevant to your specific situation, such as a letter of invitation, a consent letter for minors traveling alone or with one parent, or a medical certificate for travelers with special needs.

It is advisable to check the official websites of the governments or embassies of the countries you are visiting for the most updated and accurate information on the documentation requirements. You should also keep both digital and physical copies of your documents in a safe and accessible place in case of loss or theft.
Link to for a comprehensive list of embassies and consulates around the world, you can visit websites like EmbassyPages.com, which is a leading resource with up-to-date, precise, and trustworthy information for more than 27,000 embassies and consulates worldwide. It provides information on addresses, phone numbers, websites, and social media presence of these diplomatic missions [oai_citation:1,Embassies and consulates around the world - EmbassyPages.com](https://www.embassypages.com/). (https://www.embassypages.com/).)Another option is Embassy-WorldWide.com, offering a comprehensive updated list of every embassy and consulate in the world [oai_citation:2,Embassies and Consulates Around the World - Embassy-WorldWide.com](https://www.embassy-worldwide.com/).(https://www.embassy-worldwide.com/).)

Question 7

Question: Can CULTURE SEEKERS AFRICA help with visa applications?

Accepted Answer

Yes, we can assist with visa applications and provide guidance on the process and requirements for different countries.If you need assistance with visa applications, we can refer you to our partners who specialize in helping travelers with passports, visas and other necessary travel documents.
- We can also help you with visa applications for some of the destinations we offer, such as Ghana, Kenya, and Morocco.
- However, please note that visa requirements may differ depending on your nationality, the reason and length of your visit, and the country you are visiting.
- Therefore, we advise you to check the visa information on the official websites of the embassies or consulates of the countries you want to visit before booking your trip.
- You can also reach out to us for more information and guidance on visa applications. We are happy to answer any questions or concerns you may have.

Question 8

Question: Are your tours suitable for families with children?

Accepted Answer

Yes, our tours are suitable for families with children. We offer a variety of activities and destinations that cater to different ages and interests. Whether you want to explore the history and culture of a city, enjoy the natural beauty and wildlife of a national park, or have some fun and adventure at an amusement park, we have something for everyone. Our guides are experienced and friendly, and they will make sure that your family has a memorable and enjoyable time. You can choose from our standard packages or customize your own itinerary according to your preferences and budget. We also provide comfortable and safe transportation, accommodation, and meals throughout the tour.  We also offer customized tours for your family designed to your family's specific needs when traveling with children.

Question 9

Question: Does CULTURE SEEKERS AFRICA offer private tours or customized travel itineraries?

Accepted Answer

Culture Seekers Africa is a travel and tour company that specializes in creating authentic and immersive experiences for travelers who want to explore the rich and diverse cultures of Africa. We offer both private tours and customized travel itineraries, depending on your preferences, budget and time. Whether you want to visit historical sites, natural wonders, wildlife reserves, or local communities, we can help you plan your dream trip and connect you with the best local guides and experts. Contact us today and let us help you discover the beauty and diversity of Africa.

Question 10

Question: How do you ensure the safety and security of travelers ?

Accepted Answer

Safety and security are our top priorities at Culture Seekers Africa. We take several measures to ensure that our travelers have a smooth and enjoyable experience. Some of these measures include:

- Screening and verifying all our partners and service providers
- Providing 24/7 customer support and emergency assistance
- Offering comprehensive travel insurance and flexible cancellation policies
- Implementing strict health and hygiene protocols in accordance with the latest guidelines
- Educating and informing our travelers about the local conditions and regulations

Question 11

Question: What languages do your tour guides speak?

Accepted Answer

Our tour guides are fluent in a variety of languages, including English, Spanish, French, German, Italian, Mandarin, Japanese, and Arabic. They can communicate effectively with travelers from different countries and cultures, and provide them with informative and engaging insights into the destinations they visit. Whether you want to explore the history, art, cuisine, or nature of a place, our tour guides can help you make the most of your trip.Add an answer to this item.

Question 12

Question: Can I change my booking or transfer my tour to another person?

Accepted Answer

If you need to modify your reservation or assign your tour to someone else, please contact us as soon as possible. Depending on the availability and the cancellation policy of the tour operator, we may be able to accommodate your request. However, some tours are non-refundable and non-transferable, so please read the terms and conditions carefully before booking. We appreciate your understanding and cooperation. Airline tickets are not transferable unless in a Group air situation.

Question 13

Question: What is your policy on sustainability and responsible tourism?

Accepted Answer

We are committed to sustainability and responsible tourism in all our operations and activities. We believe that tourism can be a force for good, contributing to the economic, social and environmental well-being of the destinations and communities we visit. We strive to minimize our negative impacts and maximize our positive impacts by following the principles of the Global Sustainable Tourism Council and the United Nations World Tourism Organization. Some of our practices include:

- Reducing our carbon footprint by using renewable energy sources, offsetting our emissions, and promoting low-carbon transportation options for our guests and staff.
- Conserving water and energy by installing water-saving devices, using energy-efficient appliances and lighting, and encouraging our guests and staff to adopt eco-friendly behaviors.
- Protecting biodiversity and cultural heritage by supporting conservation projects, respecting local customs and traditions, and educating our guests and staff about the importance of preserving the natural and cultural assets of the places we visit.
- Empowering local communities by hiring local staff, sourcing local products and services, supporting local entrepreneurs and social enterprises, and engaging in community development initiatives.

Question 14

Question: How can I provide feedback about my tour experience?

Accepted Answer

We value your feedback and we want to hear about your tour experience. Please fill out this online survey and let us know how satisfied you were with the tour guide, the itinerary, the accommodation, and the overall service. Your feedback will help us improve our tours and provide better experiences for our future customers. Thank you for choosing us and we hope to see you again soon.

Question 15

Question: What is the typical Group size for your tours?

Accepted Answer

Our Pre-planned tours are designed for small groups of up to 25 people. This means you can enjoy a more intimate and personalized experience, as well as make new friends with fellow travelers who share your interests. Whether you are traveling solo or with a partner, you will feel welcomed and comfortable in our small group tours. Small group tours are also ideal for traveling safely and responsibly in the current situation. You will have more space, more flexibility, and more support from our expert guides and staff. We take care of all the details, so you can focus on having fun and exploring new places.

We also offer Large Group services. If you are looking for a reliable and affordable way to travel with a large group of people, you should consider our Large Group Travel services. We have a fleet of comfortable and spacious buses that can accommodate up to 50 passengers each. Whether you need transportation for a corporate event, a school trip, a family reunion, or any other occasion, we can provide you with a customized itinerary that suits your needs and budget. Our drivers are experienced and courteous, and our buses are equipped with amenities such as Wi-Fi, air conditioning, reclining seats, and entertainment systems. You can relax and enjoy the ride while we take care of the logistics. Contact us today to get a free quote and book your Large Group Travel service. Whether you need to organize a business meeting, a sports tournament, a music festival, or a family gathering, we have the ideal travel solution for you. Our large group travel services cover any occasion and any destination. You can arrange flights, hotels, transportation, and activities with us and take advantage of group discounts, flexible payment options, and personalized service. We handle all the details so you can concentrate on your event and have a wonderful experience.

Question 16

Question: Are there any health requirements or recommendations for your tours?

Accepted Answer

Thank you for your interest in our tours. We want to ensure that you have a safe and enjoyable experience with us. Therefore, we have some health requirements and recommendations for our guests.

First, you need to be in good physical condition to participate in our tours. Some of our tours involve hiking, biking, kayaking, or other activities that require stamina and endurance. If you have any medical conditions or disabilities that may affect your ability to join our tours, please consult your doctor before booking.

Second, you need to follow the health and safety guidelines of the destination country. This may include getting vaccinated, taking preventive medication, wearing masks, or avoiding certain areas or foods. Please check the latest travel advisories and requirements before you depart.

Third, you need to bring your own personal health items, such as sunscreen, insect repellent, first aid kit, water bottle, and any medications you may need. We will provide some basic supplies, but we cannot guarantee their availability or suitability for your needs.

We hope this answers your question. If you have any other inquiries, please feel free to contact us. We look forward to seeing you on our tours.

Question 17

Question: How do you accommodate solo travelers who desire to join a Group tour?

Accepted Answer

We understand that some solo travelers may want to join a group tour to enjoy the benefits of traveling with others, such as making new friends, sharing experiences, and saving costs. That's why we offer a range of options for solo travelers who wish to join our group tours. You can either book a single room for yourself, or opt for a twin-share room with another solo traveler of the same gender. If you choose the twin-share option, we will match you with a suitable roommate based on your age and preferences. Alternatively, you can join our solo traveler tours, which are specially designed for solo travelers who want to meet other like-minded travelers and enjoy a more personalized service. Whatever option you choose, you can be sure that you will have a memorable and enjoyable group tour experience with us.

Question 18

Question: Can you accommodate travelers with disabilities?

Accepted Answer

We are committed to making our Group tours accessible and enjoyable for all travelers. We understand that travelers with disabilities may have different needs and preferences, and we do our best to accommodate them whenever possible. However, some of our tours may involve activities or destinations that are not suitable or accessible for travelers with certain disabilities. Therefore, we ask that you contact us before booking a tour to discuss your specific needs and expectations. We will provide you with detailed information about the tour itinerary, the level of physical activity required, the availability of accessible facilities and services, and any other relevant aspects. We will also advise you on the best options for your travel arrangements, such as flights, transfers, insurance, and visas. We want you to have a safe and enjoyable experience on our Group  tours, and we will work with you to find the best solution for your travel needs.

Question 19

Question: What kind of transport will be used during the tour?

Accepted Answer

The tour will include various modes of transport to ensure a comfortable and enjoyable experience for the participants. Depending on the destination and the itinerary, the transport options may include coach, train, ferry, or plane. All the transport arrangements will be made by the tour operator and communicated to the participants in advance. The tour operator will also provide assistance and guidance during the travel, as well as ensure safety and hygiene measures are followed.

Question 20

Question: Are there any additional costs I should be aware of ?

Accepted Answer

There   are some additional costs that you should be aware of before you book your tour. These are:

- Airfare: You are responsible for arranging and paying for your own flight to and from the destination. We can assist you with finding the best deals and options, but we do not include airfare in the tour price.
- Travel insurance: We strongly recommend that you purchase travel insurance to cover any unforeseen circumstances that may arise during your trip, such as medical emergencies, lost luggage, or trip cancellation. Travel insurance is not included in the tour price and is optional, but we can help you find a suitable plan if you wish.
- Personal expenses: You will need to budget for your own personal expenses during the tour, such as meals that are not included in the itinerary, souvenirs, tips, laundry, drinks, etc. These expenses vary depending on your preferences and habits, but we suggest that you allocate at least $50 per day for this purpose.
- Optional activities: The tour includes a variety of activities that are suitable for most travelers, but if you want to try something different or more adventurous, you can choose from a range of optional activities that are available at an extra cost. These include things like zip-lining, rafting, horseback riding, etc. You can check the full list of optional activities on our website or ask our tour guide for more information.

We hope this clarifies the additional costs that you should be aware of for the Group Tour. If you have any questions or concerns, please do not hesitate to contact us. We look forward to hearing from you soon and welcoming you on board!

Question 21

Question: Are there any additional costs I should be aware of ?

Accepted Answer

There   are some additional costs that you should be aware of before you book your tour. These are:

- Airfare: You are responsible for arranging and paying for your own flight to and from the destination. We can assist you with finding the best deals and options, but we do not include airfare in the tour price.
- Travel insurance: We strongly recommend that you purchase travel insurance to cover any unforeseen circumstances that may arise during your trip, such as medical emergencies, lost luggage, or trip cancellation. Travel insurance is not included in the tour price and is optional, but we can help you find a suitable plan if you wish.
- Personal expenses: You will need to budget for your own personal expenses during the tour, such as meals that are not included in the itinerary, souvenirs, tips, laundry, drinks, etc. These expenses vary depending on your preferences and habits, but we suggest that you allocate at least $50 per day for this purpose.
- Optional activities: The tour includes a variety of activities that are suitable for most travelers, but if you want to try something different or more adventurous, you can choose from a range of optional activities that are available at an extra cost. These include things like zip-lining, rafting, horseback riding, etc. You can check the full list of optional activities on our website or ask our tour guide for more information.

We hope this clarifies the additional costs that you should be aware of for the Group Tour. If you have any questions or concerns, please do not hesitate to contact us. We look forward to hearing from you soon and welcoming you on board!